Terms & Conditions

Pricing of Goods:
Goods shall be supplied as per Ultimate Creations Standard Price Lists and Pricing Policies;
Prices quoted at the time of any specific Order, shall remain fixed for the duration of that Order;
All Quotations will be Net, unless otherwise stated, and will be subject to VAT at the current rate;
Prices will be quoted exclusive of Carriage charges, unless otherwise stated;
All Quotations will be valid for 30 days from the date of the verbal or written Quotation;
Standard Prices will usually be reviewed each January 1st, and every 3 month period thereafter;
Ultimate Creations reserve the right to alter their Standard Price Lists at any given time. Please ensure that you have up-to-date Prices at the time of each Order.

Minimum Order Requirements:
There is no minimum order value associated with orders to Ultimate Creations, based on reasonable order values;
Special low value Order requirements may be discussed on an individual Order basis, and may be subject to a £2.00 Administration Fee.

Delivery Costs of Goods:
Carriage for all Orders delivered within the UK, will be charged at Cost Price;
Non-UK Orders will be subject to Carriage and Shipping charges, and will be charged at Cost Price;
Orders above £200.00 exclusive of VAT, and which are delivered within the UK Mainland, will not be subject to Carriage charges, unless special delivery requirements are requested;
When Part Orders are dispatched due to certain items not being available from stock, subsequent deliveries on the same Order will not be allocated Carriage charges, unless the break in delivery has been requested by the Client or separate arrangements have been made with the Client beforehand.

Delivery Times for Goods:
Under normal circumstances, stock Orders will be dispatched by the next available method, and will usually be delivered within 2 to 7 working days;
Special Orders, or Orders dependant upon Supplier or Manufacturer deliveries, may take from 7 to 21 days to fulfil;
Orders which are not due to be delivered until after 21 days, will be notified to the Client as soon as possible;
Whilst every effort is made to achieve stated delivery schedules, Ultimate Creations cannot be held responsible for delays caused by any of its Vendors, or by Delivery or Shipping Agencies used by Ultimate Creations.

Damaged Goods and Returns:
Goods may not be returned, without prior authorisation from Ultimate Creations;
Any errors in supply, or receipt of damaged goods, must be notified in writing within 7 days of receipt of the Order;
All returned items must be accompanied by a copy of the original Invoice, and a full break down of the faults or problems experienced with the goods;
Claims will only be dealt with, if the problem with the goods occurs prior to delivery at the Client’s premises, or if it is clear that there is a manufacturing fault;
Items considered to have been mistreated or damaged through wear and tear after delivery to the Client, cannot be replaced or credited;
The issuing of Replacements or Credit Notes, will be made at the discretion of Ultimate Creations.

Re-stocking of Goods:
Sold items that are not faulty or damaged, will only be considered for re-stocking if they are returned to Ultimate Creations in a satisfactory and saleable condition;
Stock items will only be accepted for re-stocking, subject to a 20% Handling Charge;
Specially purchased items will only be accepted for re-stocking, subject to a 80% Handling Charge. A 20% Handling Charge deal may be available, if the return of the goods will be accepted by the original Supplier/Manufacturer, or a suitable alternative Client can be immediately identified. Satisfaction of either of these criteria, are at the discretion of Ultimate Creations;
Any item which is returned in a non-saleable condition, must be paid for in full by the Client;
All transportation, shipping or repackaging costs relating to the re-stocking of any goods, must be paid for in full by the Client, and costs initially incurred by Ultimate Creations may be subject to a 10% mark-up, in order to cover administration costs.

Ownership and Risk:
All goods supplied will remain the property of Ultimate Creations, until paid for in full by the Client;
Ownership of Property will only pass to the Client, when all outstanding Invoices connected to the goods have been settled in full;
Goods will be deemed to be paid for and settled in full, only once payment has been received and all Cheques have been honoured and cleared;
The Risk of damage to, or loss in relation of, the goods supplied, passes to the Client upon delivery of the goods;
In the event of non-payment of the goods by the Client, Ultimate Creations shall be entitled to repossess the Goods. If the Goods have been subject to prior sale at this point, Ultimate Creations shall be entitled to the proceeds of that sale, or alternative goods to an equivalent value if the proceeds are not to be made available.

Trading Accounts:
Initial orders for new Clients, will be supplied on a Cash with Order basis;
30 day Trading Accounts may be available after an initial Order, and a Credit Account Application Form will accompany the initial Order.

Payment of Invoices:
Payment of Invoices may be made by Cash, Cheque or Bank Credit Transfer Payment;
Any loss of Cash sent through the Post or any other means, is at the sole responsibility of the Sender;
All Cheques should be made payable to ULTIMATE INDUSTRIES, and the Number of the Invoice(s) should be marked clearly on the back of the Cheque;
Credit Transfer Payments should be made to Abbey plc, Clarence House, Clarence Place, Newport, Gwent, NP19 7UP.
Sort Code: 09-01-26, Account Number: 53702206;
Invoices identified as Cash on Delivery, must be settled at or before the time of delivery of the goods;
Invoices identified as Remittance by Return, must be settled immediately after receipt of the goods;
Invoices identified as 30 Day Payment, must be settled strictly within 30 Days Net from the date of the Invoice;
Goods are only despatched to non-UK Clients, upon receipt and clearance of payment.

Overdue Accounts:
Any Client Account that is overdue for payment, will result in the Client being placed in a Credit Hold situation, which may result in a refusal to supply Quotations, additional Orders, or to supply previous Orders awaiting delivery;
Any balance outstanding from the period stated on the Invoice, can be subject to a 5% Monthly Cumulative Interest Charge;
Clients who fail to make account payments within a satisfactory period, may be subject to future Orders reverting to a Payment with Order status;
All collection fees incurred by Ultimate Creations, with regard to the recovery of overdue accounts, will be passed on to the Client in full.

By requesting a Quotation, placing an Order, accepting a delivery or entering into Trade in any way with Ultimate Creations, the Client is deemed as accepting these Terms and Conditions in full, and all inferences made by them.